Feature Photo: IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travelers. Image: United Airlines.
Posted: 11-16-2023
Houston (Harris County) — United Airlines and the Houston Airport System (HAS) announced this week a landmark investment in United’s hub at George Bush Intercontinental Airport (IAH) with United’s Terminal B Transformation Program. This ambitious project is set to redefine the air travel experience and cater to the future needs of an estimated 36 million passengers. The program encompasses the construction of 40 new gates for both domestic and international travel, ensuring a cutting-edge experience for travelers.
United Airlines expects to invest more than $1.9 billion in the Terminal B Transformation Program and the City of Houston expects to fund $624 million in enabling projects required for the program. On Nov. 15, Houston City Council approved and authorized a Memorandum of Agreement between the city oand United Airlines. The city intends to submit, for City Council approval, requests for the appropriation of funds in several tranches over the course of the project.
VBX has been reporting on the project since June under the project 2023-43E3.
The Terminal B transformation includes expanding curbside and roadway capacity, along with expanding the ticketing lobby, offering passengers convenience through dynamic signage, intuitive wayfinding systems and a ground-level check-in area. The third floor is expected to house a streamlined security processing area.
Once through security, the New Terminal B North expansion will consist of two new passenger concourses, replacing the 1969-era flight stations. The Terminal B North Concourse, spanning approximately 765,000 square feet over three levels, will house 22 narrow-body gates. Additionally, a large United Club at the mezzanine level will offer unobstructed views of the airfield, set to become the largest club in the United system.
The Terminal B South Concourse project involves converting 30 gates that currently house smaller, 50-seat regional jets to accommodate larger, two-class regional jets . Unlike in the current terminal, all flights will be boarded via jet bridge.
The concourse design caters to a multitude of travelers and is expected to feature amenities like a sensory room, a multimedia interactive United-branded “park” and comfort zones for passengers with disabilities that provides a quiet space for those needing to decompress between TSA and boarding processing. The project will also include two major concessions hubs, offering 115,000 square feet of state-of-the-art food and retail space including unique dining and shopping experiences.
The baggage claim hall will be expanded, and a new baggage handling system, equipped with advanced baggage tracking technology, will support increased capacity.
“The expansion of Terminal B underscores the shared commitment between United Airlines and the City of Houston to enhance Bush Airport and Houston’s economy,” said Houston Mayor Sylvester Turner. “This redevelopment program will bring nearly 3,000 new jobs to Houston. The bigger and more modern domestic terminal will amplify Houston’s reputation as a premier destination and cultivate even more opportunities for future economic development. As a global city and a sought-after destination, larger and more efficient aircraft flying to Houston will improve the passenger experience and support our promise to advance sustainable practices.”
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Edited from news release.
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